Refund policy
Return & Refund Policy
At Birch & Paw, your satisfaction is our top priority. We stand behind the quality of our products and want to make sure you and your pet are happy with every purchase.
Our 30-Day Guarantee
We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund or replacement if your item is faulty.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We want to evaluate the issue and make it right.
How to Start a Claim
To start a claim, please contact us at support@birchandpaw.com. Please include:
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Your order number.
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A photo or video of the damaged or incorrect item.
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A brief description of the issue.
If your claim is approved, we will happily send you a replacement product free of charge, or provide a full refund to your original payment method.
Do I need to return the item?
For defective or damaged products, there is no need to return the item. You can keep it, donate it, or dispose of it. We aim to make this process as hassle-free as possible for you!
Please note: This policy does not cover issues such as ordering the wrong size, color, or "change of mind." Please review your order carefully before purchasing.